Creating a Great
Customer Experience

 
 
 
 
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It Begins with the Employees

If you’re only thinking about your customer experience as an external one, think again. Creating a great customer experience begins with the happiness of your team members. It starts from the inside looking out. When employees are happy, inspired and empowered, it reflects in their customer service. Additionally, you need to look at your customer experience from the outside in. Identify what's working and the pain points from the customer's perspective. 

After working with Trina, you will:

  • Leave with specific, easy to implement action steps for creating a culture where employees know the purpose and are inspired to come to work. Inside Out

  • Learn how to listen to the voice of your customers, identify and prioritize what matters most to your customers, improve the experience and measure the increase in sales. Look at your business from the customer's perspective. Outside In

  • Discover how to make every customer experience a memorable event with customers becoming your brand advocates. Surprise & Delight

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Trina works collaboratively to apply learnings to achieve goals. She ensures all are along on the adventure. She celebrates along the way to keep energy levels high and people motivated and engaged.
— Tricia K., Contact Center Leader
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During a Trina Woldt engagement, she teaches how to transform your organization into one where all employees truly care about the customers. The customer experience is built upon a  relationship, not a transaction. By building a positive experience for customers, you build a long-term relationship with customers and transform them into important brand advocates. 

Trina draws upon her experience sharing what works.  She shares examples as to how listening to the voice of employees, customers and analytics, can be used to improve your customer experience. 

She’s familiar with the ever changing customer experience challenges. Contact Trina Woldt if your team is in need of training on creating outstanding customer experiences.